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Does Telstra offer unlimited data plans? Can I add extra calls or data to my bundle? How do I use one of my Data Top Ups? Still need to get in touch. Skip to main content. Find out how we’re supporting you. Telstra Home Page. Personal Home.

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As a result of coronavirus we removed caps on all of our broadband packages so every customer has unlimited data. This will apply from February All customers who currently have limited broadband packages will automatically get unlimited data. This is a permanent change, BT will no longer have limited broadband packages. There will be no changes to the way your product looks on your bill.

The distance your home is from the telephone exchange, the time of day you go online and the number of people in your home using the internet at the same.

Moving your broadband and home phone is simple and easy with our dedicated move house team. Just let us know as soon as possible or at least two weeks before you move in and we will take care of the rest. You can complete a move house request through your My Orcon account. You can contact our dedicated move house team by calling 89 34 They are available am to pm Monday to Friday and am to pm on weekends and public holidays.

Alternatively you can get in touch with our move house team via email by filling in our contact form here.

How can I make my broadband faster?

Please be assured we are continuing to operate as normal. We would like to suggest that anyone who needs to contact italk should do so by phone, email or live chat. Post is currently subject to significant delays and as such we do not recommend this method of contact for the foreseeable future. We are a nationwide broadband provider focused on delivering the best UK customer support and care to all our broadband and telephone customers.

We recently celebrated our year anniversary. Once your order has been received it normally takes weeks to activate your package.

use the internet, including any content which you publish online date, nbn™Co will deactivate your service. $80 My Broadband – month Contract.

The Internet in South Africa , one of the most technologically resourced countries on the African continent , is expanding. The Internet country code top-level domain ccTLD [1]. As of July , Commercial Internet access for businesses and private use began in June [5] with the registration of the first. The Internet user base in South Africa increased from 2. The total number of wireless broadband subscribers overtook that of fixed line broadband subscribers in South Africa during In , there were 1.

Additional international cable systems have been proposed or are under construction for details see active and proposed cable systems below. There are also about a dozen other small providers rolling out mostly to gated estates and neighbourhoods. These networks are open access wholesale last mile networks meaning that you have to purchase a package from an internet service provider ISP such as Vox, Webafrica, Axxess, or Telkom. Openserve, which is Most of these providers also offer additional high-end business services such as web hosting.

The rollout has been rapid. Vumatel are currently rolling out FTTH to townships.

How do I pay my home broadband or TV bill?

If the first attempt to take your Direct Debit fails, we’ll retry within seven days. You’ll then need to:. You’ll be able to make a payment online when a balance is due and you can make either a one-off payment or set up a monthly payment by credit or debit card. The good news is we no longer make a charge to set up a monthly card payment. To avoid any disruption to your service, please pay now. If you have already paid this amount today please ignore this message.

Just choose the right form, fill it and submit it online. How your bill works, viewing older bills, what are your bill dates, checking on data use and how to make.

South Africa’s average speeds have been trending up since the first quarter of , according to the research. All graphics courtesy of MyBroadband Insights. Overall, MTN was ranked as the best network with the highest average download speed of In second place was Vodacom on Lockdown impact lingers South Africa’s lockdown has now reached over days, with a day hard lockdown instituted on March 26 by the government to try to control the spread of the COVID pandemic.

The hard lockdown was extended for a further two weeks and has since continued in phases moving to an eased lockdown. The report’s authors said that the big traffic jump would typically result in a decrease in network speeds, but this was not the case for most operators thanks to temporary spectrum issued by the Independent Communications Authority of South Africa ICASA in April. Mobile Money 2. Africa was the birthplace of Mobile Money and while it continues to rise in popularity, the industry is quickly evolving and launching more mobile-based financial services every day.

In this Connecting Africa online event, local analysts and industry stakeholders will discuss how telcos are disrupting the financial services space and what the rise of Mobile Money 2. From cash to mobile: heading towards a cashless society Expanding MFS offerings beyond mobile money transfers MNOs vs banks vs fintechs: an evolving competitive landscape Unconnected and unbanked: fintech to improve financial inclusion The rise of micro-loans and insurance through mobile platforms.

It is clear that the next billion connected are going to be the mobile-only generation. Status check: Satellite vs Fiber and the enduring infrastructure gap Exploring the wider societal and economic benefits of a connected, digitally literate continent.

How can I check my broadband data usage?

You can test your broadband speed by visiting speedtest. Not sure what speed you should be getting? In your browser, head over to Speed Test. To check your current speeds using our handy tool please click here. For more information on Virgin Media broadband speeds check here. Check service status.

due to cyber-incidents, and that over half a billion online personal records were lost steal customers’ credit card information (MyBroadband, b). (Though late , it is assumed this is the compromise date for the South African victims.

Thank you for the feedback, it helps us improve our customer experience, we will get this reviewed. Alternatively please contact us via live chat between 7am to 9pm weekdays and 9am to 5pm on Saturdays, by clicking the blue button, bottom right of your screen. The easiest way to pay your bill is by Direct Debit. We tell you in advance when each payment will be made, so you remain in control.

We automatically take money from your account each month to cover the total cost of your broadband bill on your payment due date. When paid, it will show on your next bill in the payments section. Find out more about the Direct Debit Guarantee. If you wish to make a payment using a credit or debit card please contact us.

Practical tips for improving your broadband speed

Gallagher Convention Center, Midrand. Date to be confirmed. The conference will be attended by South Africa’s top cloud, hosting and security executives and IT professionals.

You can do this over the phone, online or by visiting one of our Telstra stores. if you change your bundle or plan before your contract end date, and will need to.

Whether you want a variable tariff with no ties or a fixed price tariff for extra peace of mind, we have an energy plan to suit your household. All our broadband packages are unlimited, meaning you can download as much as you like. Choose from Broadband, Fibre or Fibre Plus. We have great broadband deals online. However, as an existing customer we may be able to offer you more packages if you get in touch with us.

Get in touch with the Phone and Broadband team with your account details, to find the best broadband and phone package for you. We can also let you know about any cancellation fees that might apply if you decide to cancel your contract early. We’re sorry you’ve had issues with your broadband or phone and we’d like the opportunity to put things right for you. Please get in touch with us. We’ll be happy to help both identify and fix any broadband or phone issues.

We also have online broadband and phone help articles.

How do I pay my broadband bill?

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At that time I wasn’t subscribed to online services like Netflix or Amazon Prime Little did I realize that every month I was going over my broadband allowance I was you get questions such as: ‘what has been your biggest challenge to date?

Our system tests the broadband service you are currently using. Enter the postcode for your current location. For the most accurate results the speed test should be run on a desktop PC or laptop. The uSwitch Broadband Speed Test is a free-to-use service that analyses your broadband speed in seconds. Although we strive to ensure our broadband speed checker is as accurate as possible, please be aware that the speed test results only represent a snapshot of your broadband connection at the time of testing.

With many of us spending almost all of our time at home, the speed and reliability of your broadband connection is more important than ever. Running a speed test will give you a much clearer idea of how much bandwidth you have in your home and what the limitations of your home broadband might be. Running regular speed tests can also give you a clearer idea of the times of day when your broadband is performing at its best and worst. This will allow you to schedule bandwidth-heavy tasks, such as video calls and HD streaming, for when you have the best broadband speed.

When you start the speed test, our StreetStats tool checks your broadband speed by downloading and uploading dummy “packets” of data sent to our UK servers via “pings”. These pings are a measure of the round-trip time it takes for these packets to be sent and subsequently received by your computer, allowing us to accurately assess the speed of your broadband connection.

Cancelling your broadband and/or phone

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Get help with setting up and managing your 2degrees account or internet. Learn about your mobile plan’s features and fix calling issues with our handy online.

We’ll email and text you when your equipment’s on its way and give you a reference number with a link, so you can track it online. Your equipment should arrive within three working days of your order. If you’re a new customer, it’ll be the day before your broadband goes live. We’re sorry but if you’re a new broadband customer we can’t change the delivery address after the order’s been set in motion.

If not, our courier will leave a card with details of where they’ve left your equipment for example, with a neighbour or how you can re-arrange delivery. This won’t fit through a letterbox and will require a signature. Skip to main content Skip to search. No results found but hit enter for the most relevant articles. How can I track my broadband or TV order?

Testing my Broadband Speed

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Date to be confirmed When there is more certainty regarding the coronavirus restrictions in South Africa, we will announce the new dates and conference.

We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here. Whenever you have a contract with a service provider, you’re entitled to get the service that you were promised and which you contracted for. You’re also entitled to have that service provided with reasonable skill and care.

Whether or not your broadband provider has breached the contract, will depend on exactly why you’re experiencing slow speeds or interruptions to your service, how frequently it happens or how long you are without a connection. We need your help to fix bad broadband. If you’re experiencing regular interruptions to your broadband service then check that it’s not due to factors outside your provider’s control such as the router, the way you’ve set up your broadband or a problem with your phone line.

If the interruptions turn out not to be down to your broadband provider, you’ll probably be responsible for the engineer’s call out charge.

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